Overview

Results-oriented Tech-savvy with over 13 years of transformative experience in defining, designing, architecting, and managing complex technology systems. Proven expertise in leading end-to-end IT projects, ensuring the delivery of highquality solutions in challenging customer environments. Seeking a technical role with an organization valuing streamlined processes and employee success.

Key Accomplishments:

  • Led Imcon International in obtaining FCC approval, becoming an Affordable Connectivity Program (ACP) participating Internet provider across all 50 states, D.C., and Puerto Rico.
  • Managed formal incident rapid response process, handled high call volumes and technical support tickets for critical incidents impacting up to 50,000 clients while reducing the local team by ~20%.
  • Directed procurement initiatives, obtaining Windows servers, Cisco routers, switches, and Power Systems, resulting in successful beta testing and a monthly cost saving of $10,000.00 for four months.
  • Launched a cost-effective campus-wide policy for telecommunications and network infrastructure at Syracuse University, achieving an annual savings of approximately $250,000.00.
  • Invented Advanced Narrow Band Traffic Controller units for omni-grid systems, leading to a patented solution.

Work Experience

Technical Architect

Imcon International
2018 - Present

Responsible for driving the architecture and vision for the company’s product. Responsible for designing the structure of new technology systems, overseeing the implementation of programs, and liaising with the software development team. Meeting with the Executive to discuss company processes, designing the structure of enterprise level IT systems, overseeing the project implementation, and measuring the performance of the new system.

Achievements:

  • Conduct requirements analysis, design, development of the Internet Backpack, achieving a global coverage of 90%.
  • Manage end-to-end technical projects, aligning business goals with technology solutions, resulting in a 70% improvement in efficiency and gains.
  • Develop and maintain dashboards for executive reports, documentation of procedures, standards, and technical requirements related to area(s) of development, enhancing analytics and decision-making.
  • Execute thorough Quality Assurance checks, troubleshoot production-level issues, achieving a 90%+ reduction in quality errors.
  • Led the company in obtaining FCC approval, becoming an Affordable Connectivity Program (ACP) participating Internet provider across all 50 states, D.C., and Puerto Rico.

Technology Expert and Network Engineer

Wireless Grids Corporation
2016 - 2017
  • Effectively communicated with internal and external stakeholders, clarifying technical expectations and mitigating the risk of misunderstandings.
  • Reviewed standards, existing systems and new technologies , assessed their integration within the overall solution architecture.
  • Represented the company at various meetings with stakeholders and investors, contributing to successful product extensions, mergers, and increased funding.

Network Analyst, NOC

Charter Communications
2016 - 2017
  • Managed formal incident rapid response process and technical support tickets for critical incidents, ensuring service assurance during a 20% team reduction.
  • Collaborated with cross-functional teams and vendors, resolving video-on-demand, Voice, Data, and critical infrastructure issues in multiple markets, positively impacting up to 50,000 clients.
  • Assessed and reported customer impact across services, enhancing network operation center efficiency during the merger of Charter Communications, Time Warner Cable (TWC), and Spectrum.
  • Resolved and reduced customer-reported issues related to Customer Premise Equipment, Advanced Digital Video Services, Cable Modem Termination System, LAN/WAN, Video on Demand, Voice, and Data, achieving significant improvement in overall service stability and customer satisfaction.

Network Field Engineer II, Avaya Resident Engineer

Avaya
2016 - 2016
  • Advised customers on preventive maintenance and configurations, resulting in a proactive approach to preventing complex problems and ensuring high customer satisfaction levels.
  • Managed Return Material Authorization (RMA) for faulty network/telecom equipment, contributing to an enhanced RMA process and a significant reduction in instances of faulty equipment.
  • Served as a fieldwork leader, overseeing the weekly progress of fieldwork, on-site installation support, and equipment for new projects, ensuring efficient project execution and timely completion.

Technical Lead (Network, Software, Research & Development)

VRC Corporation
2015 - 2016
  • Spearheaded the development of a secure cloud-based network, seamlessly integrating hardware and software, and synthesized reports from test results to streamline research and testing processes.
  • Directed procurement initiatives, successfully acquiring Windows servers, Cisco routers, switches, and Power Systems. This effort led to a successful beta testing phase and achieved a monthly cost saving of $10,000.00 for four months.
  • Contributed insights and expertise to the hiring process, supporting organizational growth and resulting in a significant team strengthening of 40%.
  • Configured and managed network redundancy, power backup plan, Firewall, DHCP Client/servers, DNS, NAT, routing protocol (RIP, IGRP, OSPF, and EIGRP), Remote Access Solution (iDRAC, VPN, and ensure the security of delivery system).

Telecom Initiative Team Member
(Fast Forward Syracuse Telecommunication)

Syracuse University
2014 - 2015
  • Launched a cost-effective campus-wide policy for telecommunications and network infrastructure, leading to an annual savings of approximately $250,000.
  • Translated business needs into comprehensive specifications, refining and enhancing the adoption of cellular and landline communications across the organization.

IT & Services Student Consultant

Syracuse University
2014 - 2015
  • Refined and improved the existing documentation system to educate users about network faults and solutions (available at answers.syr.edu), leading to reduced troubleshooting time and a lower ticket turnover rate.
  • Resolved technical issues related to software, hardware components, user accounts, malware removal, network faults, email and printing services, and end-user devices, managing up to 20 service requests every 3 hours daily.

Core Engineer (BSS, RNC, & Core)

Digicel
2010 - 2013
  • Executed seamless site migration within an aggressive 4-week timeframe following a devastating earthquake, recovering over 1,000,000 users from damaged sites.
  • Led the implementation of market corrections, swap document preparation, script development, and project initiation, achieving successful acceptance and node validation valued at $2,500,000+.
  • Engineered Base Station Controllers to automate performance statistic file generation, resulting in a 70% reduction in monthly costs associated with vendor-paid trouble tickets.
  • Led core operational activities, including backups, health checks, preventive maintenance, software updates, and network expansions, improving the efficiency of 1,500-plus sites, 10 BSCs, and 3 RNCs.

Skills & Tools

Teck Skills

  • Technical Project Management
  • Cloud & EDGE Computing
  • IT Security & Policy
  • Digital Business Analysis
  • Digital Marketing & Analytics
  • Technology Advisory

Expertise

  • IT Strategic Planning
  • Anticipating/Solving Problems
  • Technical Spec Analysis
  • Solution/Technical Architecture
  • IT Asset Management
  • Google Analytics Certified
  • Scrum Fundamentals Certified
  • Software Architecture Design

Others

  • DevOps
  • Telecom
  • Network
  • R&D
  • HealthTech
  • IOT
  • Manual Testing
  • Automation
  • Product Delivery
  • Webmaster

Education

  • MS in Telecommunications & Network Management
    Syracuse University
    2013 - 2015
  • C.A.S. Information Security Management
    Syracuse University
    2013 - 2015
  • BS Electronic Engineering
    Université d’Etat d’Haïti (UEH)
    2004 - 2009
  • AS Math, Physics, and Chemistry
    Université d’Etat d’Haïti (UEH)
    2004 - 2006

Awards

  • Academic Excellence Award
    Issued by Phi Beta Delta International Honor Society for Global Engagement and Academic Excellence, Syracuse University.

Language

  • English (Fluent)
  • French (Native)
  • Creole (Native)
  • Spanish (Basic)